Delivery Policy

1. Digital Delivery Only

All Lilly Flower Designs services are delivered digitally. No physical goods are shipped. Deliverables are sent via email in formats appropriate to the service: Figma links, ZIP archives, Google Drive folders, PDF documents, platform login credentials, or staging site links.

2. What Happens After You Order

1. Stripe receipt (immediate): Automatic confirmation to your email.
2. Onboarding email (within 1 business day): Confirms your delivery date, introduces the project, and includes a short questionnaire.
3. Questionnaire due (within 5 business days): Your completed questionnaire starts the delivery clock.
4. Work begins: Within 2 business days of receiving your questionnaire.
5. Delivery: Sent to your email by the confirmed date.

3. Standard Timelines

Timelines run from receipt of completed onboarding questionnaire, not from payment:

• Custom Website Design: 4 to 6 weeks
• Shopify Store Design: 3 to 5 weeks
• Brand and Graphic Design: 3 to 5 weeks
• Logo and Identity: 10 to 14 business days
• Social Media Design Kits: 7 to 10 business days
• Website Care and Updates: Begins within 5 business days of signup
• Petal Package: 14 business days
• Bloom Package: 18 business days priority
• Garden Package: Confirmed in onboarding (typically 6 to 10 weeks)

4. Late Delivery

If we miss a confirmed delivery date, we notify you at least 1 business day in advance. If delivery is more than 5 business days late without notice, contact hello@lillyflowerdesigns.com for a resolution.

5. Contact

hello@lillyflowerdesigns.com • (225) 256-4613 • Monday to Friday, 9 AM to 6 PM CT