Refund Policy

1. Our Approach

We stand behind our work and offer fair refunds based on how far into the project we are. We do not issue blanket refusals, and we take concerns seriously when raised promptly.

2. Full Refund

A full refund is available if all of the following are true: you cancel within 24 hours of payment, we have not yet sent your onboarding email, and no discovery, research, or design work has begun. To request: email billing@lillyflowerdesigns.com with subject "Cancellation Request."

3. Partial Refund

• Less than 25% complete: 50% refund
• 25% to 50% complete: 25% refund
• More than 50% complete: No refund. We complete and deliver the full scope.

Completion percentage is determined by our project tracking and communicated transparently.

4. After Delivery

Once a deliverable has been sent, refunds are not issued for change of mind. If a delivered service genuinely fails to match its described scope, contact us within 7 days of delivery and we will correct it or, in clear cases of non-delivery, issue a full refund.

5. Non-Refundable

• Support hours after a session has been completed
• Requests more than 14 days after delivery
• Add-ons where services have been activated or work begun

6. How to Request

1. Email billing@lillyflowerdesigns.com with subject "Refund Request"
2. Include name, order email, order date, and the reason for your request
3. We acknowledge within 1 business day and provide a decision within 3 business days

7. Processing Time

Approved refunds return to your original payment method via Stripe within 5 to 10 business days. Stripe processing fees are absorbed by us.

8. Contact

billing@lillyflowerdesigns.com • hello@lillyflowerdesigns.com • (225) 256-4613